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Official Legal Framework
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Last updated: October 2026

Privacy & Data Protection Policy

Safeguarding citizen rights, confidentiality, and statutory information security under the Presidential Secretariat of Sri Lanka.

Presidential Secretariat of Sri Lanka • PDPA No. 9 of 2022 Compliant

Prefer to speak to someone

Call 1818

You do not need to confront anyone or put yourself at risk to submit a report.


1. Institutional Mandate & Scope

The 'Ratama Ekata' (A Nation United) platform operates under the direct authority of the Presidential Secretariat of Sri Lanka. This policy establishes our legal commitment to safeguarding personal data in accordance with the Constitution of Sri Lanka and the Personal Data Protection Act No. 9 of 2022 (PDPA). It governs all digital touchpoints, hotlines, and field reporting systems.

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2. Data We Collect & Methods

We collect only the minimum data required to protect public safety, execute targeted anti-drug interventions, and coordinate voluntary rehabilitation services across Sri Lanka.

Confidential Citizen Reports (Hotline 1818 & Web Portal)

Incident locations, suspected drug activity types, descriptions, and uploaded photographic or documentary evidence. Submitting personal identifiers (name, telephone number, national identity number) is strictly voluntary.

Rehabilitation Admissions (Hotline 1927)

Intake inquiries, family support requests, and clinical referral notes processed under medical confidentiality standards in collaboration with certified treatment centres.

Technical & Platform Telemetry

Device type, masked IP addresses, session duration, and chosen language (Sinhala, Tamil, English) collected automatically solely for security, DDoS prevention, and load optimization.

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3. Absolute Whistleblower Protection & Anonymity

Whistleblowers and reporting citizens are granted ironclad legal anonymity. Anonymous submissions receive identical operational attention as attributed reports. All incoming report data is compartmentalized, encrypted via military-grade AES-256 at rest, and stripped of tracking identifiers before intelligence evaluation.

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4. Authorized Inter-Agency Data Sharing Protocol

Verified actionable intelligence is relayed strictly on a classified 'need-to-know' basis to designated state agencies: Sri Lanka Police Narcotic Bureau (PNB), Special Task Force (STF), and the National Dangerous Drugs Control Board (NDDCB). Data is never commercialized, monetized, or shared with private entities.

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5. Sovereign Data Storage & Retention

All citizen records are stored securely within sovereign Government of Sri Lanka data centers and certified government cloud infrastructure. Data in transit is protected using TLS 1.3 protocol. Records are retained strictly as required by law and expunged following case closure.

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6. Citizen Rights Under the PDPA

Under the Personal Data Protection Act No. 9 of 2022, every citizen has the right to request access to their personal data held by public authorities, request correction of inaccurate records, withdraw voluntary consent at any time, and submit formal grievances to the Data Protection Authority.

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7. Data Protection Officer & Inquiries

For inquiries regarding data handling or to submit a statutory data subject request, please contact our designated privacy desk:

Data Protection & Privacy Desk
Presidential Secretariat, Galle Face, Colombo 00100, Sri Lanka
[email protected]
Direct Line: 1818 (Toll-Free, 24/7)

Table of Contents

2. Data We Collect & Methods3. Absolute Whistleblower Protection & Anonymity4. Authorized Inter-Agency Data Sharing Protocol5. Sovereign Data Storage & Retention6. Citizen Rights Under the PDPA7. Data Protection Officer & Inquiries

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Statutory Hotline

For confidential reporting or inquiries under state protection, call our 24/7 toll-free service:

1818Toll-Free

Know about drug activity? Report it. You can stay anonymous, or share your name and contact details so officers can follow up with you. Report online or call 1818 toll-free. Available 24/7 across all telephone networks in Sri Lanka.

Call 1818 (24/7 toll-free)Report drug activity
Need rehabilitation support?Call 1927 (Confidential & Free)
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Presidential Secretariat,

Galle Face, Colombo 00100,

Sri Lanka

Tel: +94 (0) 11 2 354 354

Fax: +94 (0) 11 2 340 340

Email: [email protected]

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HomeAboutRehabilitationNews
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National Hotlines
Report drug activity
181824/7 - TOLL FREE
Rehabilitation support
1927CONFIDENTIAL